Inside Sales Executive — US Healthcare RCM
Role Title | Inside Sales Executive — RCM & Healthcare BPO |
Department | Business Development |
Location | Gurugram, Haryana (on-site, Neolytix India office) |
Shift | US Eastern Time — approx. 6:30 PM to 3:30 AM IST (flexible +/- 30 min) |
Reports To | Director of Sales (US-based) |
Experience Required | 2–5 years; US B2B inside sales or healthcare BPO sales adjacent |
About Neolytix
Neolytix is a US-headquartered healthcare BPO/KPO serving 270+ healthcare organizations across Revenue Cycle Management, Credentialing & Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model built on our proprietary InCredibly credentialing platform.
We are at an inflection point — transitioning from a services company to a Services-as-Software model. The Inside Sales Executive role sits at the center of that growth engine.
The Role
You will own the full conversion lifecycle for inbound leads from small and mid-size US healthcare practices — primarily physician groups, urgent care chains, ambulatory surgery centers, behavioral health practices, and medical billing companies (Copper and Bronze tier). These leads arrive through our website, referral network, and digital marketing campaigns. Your job is to qualify them fast, build genuine consultative rapport, and close them or route them to senior sales with a warm, detailed handoff.
This is not a customer service role. We need a hunter who is naturally curious, comfortable asking uncomfortable questions, and capable of steering a conversation when a prospect stalls. You will also run targeted outbound prospecting to self-generate pipeline within defined ICP segments.
What You Will Do
Inbound Lead Conversion (primary — ~60%)
Respond to all Copper/Bronze inbound inquiries within defined SLA (target: same business day, ideally <2 hours)
Conduct discovery calls to uncover pain (denial rates, AR days, credentialing backlogs, staff turnover) and match to Neolytix service lines
Deliver value-led qualification: distinguish between leads with genuine buying intent vs. information seekers
Own the deal lifecycle for accounts up to a defined MRR threshold — present proposals, handle objections, and close
Prepare warm handoffs to senior AEs for Silver/Gold prospects, including a written deal brief with context on pain, timeline, and stakeholders
Outbound Prospecting (secondary — ~25%)
Build targeted prospect lists using LinkedIn Sales Navigator, ZoomInfo/Apollo within defined ICP segments
Execute structured outbound sequences (email + LinkedIn + call) to generate net-new pipeline
Prioritize outbound in specialty verticals identified by the marketing team (e.g., urgent care, behavioral health, orthopedics)
Sales Intelligence & CRM (~15%)
Maintain rigorous CRM hygiene in HubSpot — stage movement, call notes, next steps, and close probability on every record
Prepare pre-call research briefs for senior AE demos: payer mix, specialty context, known competitors, org structure
Track competitive intelligence on RCM BPO market — pricing signals, new entrants, win/loss patterns
Contribute to weekly pipeline reporting with accurate deal status and commentary
What We Need From You
Non-Negotiable
Sales personality: You push back professionally. You ask for the next step without apologizing. A 'not now' from a prospect prompts a re-engagement plan, not acceptance.
US B2B communication: Neutral accent, strong written & spoken English, ability to hold a credible conversation with a US Practice Manager or Revenue Cycle Director without sounding scripted.
Night shift commitment: You understand this is a fixed US-aligned shift. You are not someone who needs convincing — you see it as an advantage.
Curiosity about healthcare: You don't need to know RCM on Day 1, but you must have the intellectual hunger to master it. You read, you ask, you connect dots.
Strong Preferences
2+ years of US B2B inside sales experience — IT staffing, SaaS, healthcare tech, or services sales preferred
Exposure to US healthcare operations — AR calling, patient access, prior authorization, or credentialing gives you a running start
Demonstrated track record of meeting or exceeding a quota or conversion target (bring numbers)
Comfort with CRM tools — HubSpot preferred; Salesforce or any modern CRM acceptable
Experience with prospecting tools — LinkedIn Sales Navigator, Apollo, or ZoomInfo
Nice to Have
Understanding of RCM terminology: denial rates, days in AR, clean claim rate, net collection rate, credentialing TAT
Familiarity with US healthcare payer landscape: Medicare, Medicaid, commercial payers, managed care
Prior experience selling to physician practices, billing companies, or ambulatory care settings
Night Shift Allowance
₹ 72,000 – 96,000 per year (fixed)
Variable Incentive
Uncapped based on qualified pipeline generated and deals closed
Transport
Cab/pickup-drop on US shift nights or flat transport allowance
Health Insurance
Neolytix group medical cover (India policy)