Customer Experience Associate - Healthcare

Remote

Full Time

Entry Level

REMOTE (WFH) | FULL-TIME | 9PM-6AM PHT (FIXED SCHEDULE)

Neolytix is looking for a Healthcare Associate who already knows the prior authorization world inside and out — in a healthcare BPO, a hospital, a clinic, a payer-services team, or a revenue cycle department — and can step in already knowing how the work goes.

WHAT YOU WILL DO:

Own the authorization lifecycle

Submit authorization requests through payer portals and other approved channels, and track them through to resolution.
Collect and validate clinical documentation and patient information needed to support each request.
Manage payer follow-up, status tracking, escalations, and deadlines so nothing slips through the cracks.
Support peer-to-peer reviews, denials, reconsiderations, and appeals when a request needs a second look.

Navigate the systems that keep care moving

Work confidently across EHR/EMR systems, payer portals, communication tools, and multi-queue work environments.
Enter data accurately, spot errors before they become problems, complete forms correctly the first time, and keep documentation audit-ready.
Take inbound calls from healthcare professionals — nurses, physicians, and office staff — with authorization-related questions, and professionally assist insurance members who need help or clarification.
Explain billing, benefits, and account details to callers clearly and professionally, verifying caller and account information against records before processing any request.

Keep the queue under control

Manage a high-volume, multi-queue workload with strong organization, time prioritization, and SLA awareness.
Document every interaction completely and accurately, and resolve issues patiently — including with callers who need extra time or a simpler explanation.
Maintain confidentiality and professionalism at all times, and complete required HIPAA and security training.

WHY APPLY? Gain a meaningful work, as you're the person standing between a patient and the care they need. This is a role built around the skills you already have. If prior authorization is a language you already speak fluently, we'd love to hear from you!

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Current/Most recent Salary*

Expected Salary?*

How many months/years of experience in Prior Authorization?*

Do you have an experience in US healthcare?* Yes, I doNoneNone, but willing to learn

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Customer Experience Associate - Healthcare

Apply for this position