Job Overview 

As Front Desk Receptionist you will play a lead role in creating consistently great client experiences from first point of contact through benefits verification and ongoing client care.  

Key Responsibilities 

• Triage front desk operations, answering phones, checking patients in/out. 

• Coordinate patient appointments and clinical care. 

• Manage incoming and outgoing shipments and deliveries. 

• Verify insurance benefits and collect payments. 

• Coordinate with billing department. 

• Provide exceptional client service to patients, staff and vendors. 

• Support continuity among work teams by documenting and communicating actions, irregularities and continuing needs. 

• Maintain the reception area, keep inventory of furniture and supplies. 

• Monitor and maintain ambiance, ensuring music/HNTV is playing at right volume and water dispenser is full. 

Required Background  

• Undergraduate Degree 

• Active Medical Assistant License  

• At least 2 years of relevant work experience 

Desired Qualities & Skills 

• Passion for mental wellness and client care. 

• Strong problem-solving skills, ability to figure things out on your own when needed. 

• Excellent verbal, written, and analytical skills. 

• Ability to manage electronic medical records. 

• Fluency with Gmail, Excel, Word or Google Drive, etc.