Neolytix

AR – Team Leader (RCM-US Healthcare)

Gurugram, Haryana, India - Full Time

NEOLYTIX
Team Lead – AR (RCM)
Accounts Receivable & Denials · US Healthcare
 
EXPERIENCE
4–5 Yrs AR · 1+ Yr TL		FUNCTION
Operations – RCM		LOCATION
Gurugram (Onsite)		SHIFT
Night (US Hours)
 
Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify.

About the Role
The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.
You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.
Key Responsibilities
Run the Pod
  • Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.
  • Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
  • Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.
Own the Outcomes
  • Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
  • Handle escalated accounts and complex denials personally when needed.
  • Partner with QA on calibration and turn audit findings into floor-level fixes.
Build the People
  • Coach associates on payer-specific nuances, documentation quality, and call handling.
  • Manage shift adherence, leave planning, and floor discipline for the pod.
  • Identify and develop Sr Associate potential; give structured input into appraisals.
Skills & Experience
Must-Have
  • 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth.
  • Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.
  • Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did.
  • Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered.
Preferred
  • Experience running a pod across multiple clients or specialties.
  • Exposure to workforce basics — shrinkage, occupancy, and staffing math.
Eligibility Criteria
  • Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
  • Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management.
  • Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
  • Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.
  • Notice period: Immediate joiners or candidates on short notice strongly preferred.
Performance Expectations
You will be measured on clear, role-specific metrics:
  • Pod resolution / collection rate against target.
  • Aged-AR movement (90+/120+) for the pod.
  • Pod quality score (QA) and calibration adherence.
  • Productivity vs. target, shift adherence, and pod attrition.
Hiring Process
  • Aptitude & Skill based assessment.
  • Domain & operations interview (RCM knowledge, scenarios).
  • HR discussion (fitment, shift, notice).
Why Join Neolytix
 
US Healthcare Depth
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.		Clear Growth Path
Associate → Sr Associate → QA / TL → AM: progression tied to performance.
Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.		Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
 
Apply: AR – Team Leader (RCM-US Healthcare)
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