Neolytix

Senior AR Caller / AR Follow-up Executive – US Healthcare RCM

Gurugram, Haryana, India - Full Time

Job Title: Senior AR Caller / AR Follow-up Executive – US Healthcare RCM

📍 Location: Gurugram, Sector 18
🕒 Work Mode: Work from Office
📄 Employment Type: Full-Time

About the Role

We are hiring an experienced Senior AR Caller (US Healthcare RCM) with strong hands-on exposure to insurance calling, AR follow-up, and denial management.

This role is ideal for candidates who actively call US insurance payers, work on unpaid and denied claims, and are comfortable handling end-to-end AR processes.

If you have solid experience in US insurance follow-ups, denial resolution, and appeals, this role is for you.

Key Responsibilities

  • Perform insurance follow-up calls with US payers for unpaid & denied claims

  • Work on denial analysis and resolution, including:

    • No Authorization

    • Duplicate / Bundled / Inclusive

    • COB (Coordination of Benefits)

    • Medical Necessity

    • Timely Filing

    • Non-Covered Services

  • Check claim status via payer portals & live calls

  • Take corrective actions such as:

    • Resubmissions

    • Appeals

    • Documentation requests

  • Coordinate with coding & billing teams to fix claim errors

  • Perform eligibility & benefit verification when required

  • Post ERA/EOB and update payment details accurately

  • Maintain accurate call notes and follow-up documentation in the system

  • Ensure compliance with HIPAA and internal quality standards

Required Skills & Experience

  • 2+ years of hands-on experience as an AR Caller / AR Follow-up Executive

  • Strong insurance calling experience (US Healthcare)

  • Practical knowledge of:

    • AR Follow-up

    • Denial Management

    • Appeals & Resubmissions

  • Experience working with Medicare, Medicaid, and Commercial payers

  • Familiar with EOB/ERA posting and claim lifecycle

  • Good English communication skills (voice role – mandatory)

  • Comfortable working in targets-driven AR environment

Good to Have (Not Mandatory)

  • Exposure to multiple specialties (Physician / Hospital AR)

  • Knowledge of credentialing

  • Experience with US healthcare billing software / EMR

Why Join Us?

  • Stable US Healthcare RCM process

  • Opportunity to work on complex denials & payer interactions

  • Supportive team environment

  • Career growth in AR & Revenue Cycle Management

  • Competitive salary + performance incentives

 
Apply: Senior AR Caller / AR Follow-up Executive – US Healthcare RCM
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Are you willing to relocate?*
What’s your highest level of education completed?*
Desired salary*
Are you comfortable working from our office (US SHIFT) located in Gurugram Sec 18, Haryana?*
How many years of hands-on experience do you have in US Healthcare AR Follow-up / AR Calling?*
Is your experience primarily in an AR Calling / Insurance Follow-up role (voice process)?*
Which denial types have you worked on directly? (Select all that apply)*
Which payers have you handled while doing AR Follow-up?*
What is your current annual CTC?*
Which Practice Management Systems (PMS) or HOST you have worked on? (e.g., EPIC, Athena, AdvancedMD, Cerner, eClinicalWorks, etc.)*
What is your current role in US Healthcare RCM?*
Can you please confirm your current location? (Options: Noida, Ghaziabad, Gurugram, Delhi NCR, Other).*
What activities do you perform on denied or unpaid claims?*
Are you comfortable with US insurance calling (outbound calls) on a daily basis?*
What is your notice period?*
Do you currently have any career break or gap in professional experience of more than 6 months (not including notice period)?*
Human Check*