Neolytix

Associate / Sr Associate Follow-up – AR (RCM)

Gurugram, Haryana, India - Full Time

NEOLYTIX
Associate / Sr Associate – AR (RCM)
Accounts Receivable & Denials · US Healthcare
 
LEVEL
Associate / Sr Associate		EXPERIENCE
1+ Yr / 3–4 Yrs		LOCATION
Gurugram (Onsite)		SHIFT
Night (US Hours)
 
Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience.
About the Role
Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices.
Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.
 
Key Responsibilities
Core (Associate & Sr Associate)
  • Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system.
  • Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate.
  • Meet daily productivity and quality targets (claims worked, resolution rate, call quality).
  • Maintain HIPAA-compliant handling of PHI at all times.
Additional (Sr Associate)
  • Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn.
  • Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery.
  • Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances.
Skills & Experience
Must-Have
  • Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work.
  • Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules.
  • Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered.
Preferred
  • Multi-specialty physician-group experience.
  • Exposure to both government (Medicare/Medicaid) and commercial payers.
Eligibility Criteria
  • Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
  • Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation.
  • Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
  • Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing.
  • Notice period: Immediate joiners or candidates on short notice strongly preferred.
Performance Expectations
You will be measured on clear, role-specific metrics:
  • Claims worked per day (productivity target).
  • Resolution / collection rate on assigned buckets.
  • Call and documentation quality score (from QA audits).
  • Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate).
Hiring Process
  • HR Screening
  • 2 Technical Interviews
  • Assessment Round
  • HR discussion (fitment, shift, salary).
Why Join Neolytix
 
US Healthcare Depth
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.		Clear Growth Path
Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance.
Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.		Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
 
Apply: Associate / Sr Associate Follow-up – AR (RCM)
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What’s your highest level of education completed?*
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Are you comfortable working from our office (US SHIFT) located in Gurugram, Haryana?*
How many years of hands-on experience do you have in US Healthcare AR Follow-up / AR Calling?*
Is your experience primarily in an AR Calling / Insurance Follow-up role (voice process)?*
Which denial types have you worked on directly? (Select all that apply)*
Which payers have you handled while doing AR Follow-up?*
What is your current annual CTC?*
Which Practice Management Systems (PMS) or HOST you have worked on? (e.g., EPIC, Athena, AdvancedMD, Cerner, eClinicalWorks, etc.)*
What is your current role in US Healthcare RCM?*
Can you please confirm your current location? (Options: Noida, Ghaziabad, Gurugram, Delhi NCR, Other).*
What activities do you perform on denied or unpaid claims?*
Are you comfortable with US insurance calling (outbound calls) on a daily basis?*
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